Terms of Service

Welcome to Roadvo! These Terms of Service ("Terms") govern your use of our website www.roadvo.com and our services. By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, placing an order, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. About Roadvo

Roadvo Inc. is a leading retailer of electric bicycles, electric scooters, electric-assisted vehicles, and their accessories. We specialize in providing high-quality electric mobility solutions for urban commuters, recreational riders, and eco-conscious consumers. We are committed to promoting sustainable transportation and providing excellent customer service.

3. Eligibility

You must be at least 18 years old to use our services. By using our website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Account Registration

Account Creation

• You may create an account to enhance your shopping experience
• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately of any unauthorized use of your account

Account Responsibilities

• You are responsible for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these Terms
• You may not transfer your account to another person

5. Product Information and Pricing

Product Descriptions

• We strive to provide accurate product descriptions, specifications, and performance data
• Product images are for illustration purposes and may not reflect exact appearance
• Battery life, range, and speed specifications are estimates based on ideal conditions
• We reserve the right to correct any errors in product information or pricing

Pricing

• All prices are in USD and subject to change without notice
• Prices do not include applicable taxes, shipping, or handling fees
• We reserve the right to refuse or cancel orders with pricing errors

Availability

• Product availability is subject to change
• We do not guarantee that products will remain in stock
• Backorder and pre-order terms are specified on individual product pages

6. Orders and Payment

Order Process

• Orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee product availability

Payment Terms

• Payment is required at the time of order
• We accept major credit cards, PayPal, and other specified payment methods
• You authorize us to charge your payment method for the total order amount

Order Modifications

• Orders cannot be modified or cancelled once confirmed
• Please review your order carefully before completing your purchase

7. Shipping and Delivery

Shipping Policy

• Electric vehicles require special handling and may have extended shipping times
• Shipping times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery to the carrier
• We are not responsible for delays caused by shipping carriers

Delivery

• You must provide accurate shipping information
• Adult signature may be required for electric vehicle deliveries
• We are not liable for deliveries to incorrect addresses provided by you
• Large items may require freight delivery with advance scheduling

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review our Return Policy for detailed information about return procedures, timeframes, and conditions specific to electric vehicles and accessories.

9. Safety and Legal Compliance

Safety Responsibilities

• You are responsible for using electric vehicles safely and in accordance with manufacturer instructions
• Always wear appropriate safety gear including helmets when required by law
• Regular maintenance and inspection of your electric vehicle is your responsibility

Legal Compliance

• You are responsible for complying with all local, state, and federal laws regarding electric vehicle use
• Age restrictions, licensing requirements, and traffic laws vary by jurisdiction
• Some electric vehicles may not be legal for use on public roads or sidewalks

Battery Safety

• Lithium-ion batteries require proper handling and charging
• Use only manufacturer-approved chargers and accessories
• Follow all battery safety guidelines provided with your purchase

10. Warranty and Disclaimers

Product Warranties

• Electric vehicles and accessories may be covered by manufacturer warranties
• We are not the manufacturer and do not provide warranties beyond those offered by manufacturers
• Warranty claims should be directed to the appropriate manufacturer
• Battery performance may degrade over time and is subject to warranty terms

Disclaimers

• Products are sold "as is" without additional warranties
• We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
• We do not warrant that products will meet your specific range, speed, or performance expectations
• Performance specifications are estimates and may vary based on rider weight, terrain, weather, and usage patterns

11. Limitation of Liability

• Our liability is limited to the purchase price of the product
• We are not liable for indirect, incidental, or consequential damages
• This limitation applies regardless of the legal theory of liability

Exclusions

• We are not liable for damages resulting from product use, misuse, or accidents
• We are not responsible for injuries or property damage caused by electric vehicles
• We are not liable for violations of local laws or regulations
• Professional assembly and setup is recommended for electric vehicles

12. Intellectual Property

• All website content, including text, images, logos, and designs, is our property
• You may not reproduce, distribute, or create derivative works without permission
• Product images and descriptions may be provided by manufacturers

User Content

• You retain ownership of content you submit (reviews, comments, etc.)
• You grant us a license to use, display, and distribute your content
• You represent that your content does not infringe third-party rights

13. Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information
• Use electric vehicles in violation of applicable laws
• Modify electric vehicles in ways that compromise safety or violate regulations

14. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to our privacy practices.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of third-party sites. Your use of third-party sites is at your own risk.

16. Environmental Responsibility

We are committed to sustainable transportation solutions. Please dispose of batteries and electronic components responsibly according to local regulations. Many components can be recycled through appropriate programs.

17. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our products or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any accidents or incidents involving electric vehicles purchased from us

18. Dispute Resolution

Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles.

Dispute Resolution Process

• We encourage you to contact us first to resolve any disputes
• If informal resolution fails, disputes will be resolved through binding arbitration
• You waive your right to participate in class action lawsuits

19. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

20. Termination

We may terminate or suspend your access to our services at any time, with or without cause. Upon termination, your right to use our services ceases immediately.

21. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Roadvo regarding your use of our services.

23. Contact Information

If you have questions about these Terms, please contact us:

Roadvo Inc.
Email: legal@roadvo.com
Phone: +1 (657) 385-6728
Address: 1683 SUNFLOWER AVE STE B, COSTA MESA, CA 92626, USA

Customer Service Response Time

• Monday to Friday: 24-hour response
• Saturday to Sunday: 48-hour response

Thank you for choosing Roadvo! We appreciate your business and are committed to providing you with quality electric mobility solutions and excellent service. Ride safely and enjoy the journey toward sustainable transportation!