Shipping policy

Shipping Policy

We are committed to providing fast and reliable shipping services to our customers.

Shipping Times

Processing time: Orders typically ship within 48 hours after payment confirmation.
Standard Shipping: 2-7 business days for delivery to eligible non-remote, non-restricted areas within the continental United States.
Express Shipping (small parts and accessories only): Contact customer service to confirm availability; a 1-3 business day delivery option is available. Express Shipping is not offered for complete bikes or scooters.

Shipping Zones

Eligible Shipping Areas: All continental US areas (excluding the non-delivery regions below). There is no distinction between shipping zone levels, and free shipping applies uniformly.

Non-Delivery Areas (no shipping services provided):

Hawaii (USA) and all remote island areas
All US military bases
All countries and regions outside the United States

Free Shipping Policy

Free Shipping Scope: All eligible continental US areas (excluding Hawaii, remote islands, and military bases). There is no order value threshold, and all eligible orders enjoy free shipping.
Note: Free shipping applies only to eligible continental US areas. No shipping services are provided to non-delivery areas, and no shipping-related policies apply.

International Shipping

No international shipping services are provided (no delivery to any countries or regions outside the United States).

Package Tracking

Real-time tracking is available for all eligible continental US orders.
A tracking confirmation email will be sent once the package is shipped.
Track packages on our official website or the carrier's official site.

Shipping Costs

Eligible Continental US Areas: All orders ship free, with no shipping charges.
Non-Delivery Areas: No shipping services are provided, and no related costs apply.

Delivery & Address

Delivery method: Orders are delivered to your door.
Incorrect address: If you provide an incorrect or incomplete address, any re-delivery or address-correction charges are borne by the customer. Actual shipping costs are reconciled on a difference basis: any overpayment is refunded and any underpayment is collected.

Special Circumstances

Delivery times may be extended due to severe weather or force majeure events; delays caused by such events are not subject to compensation.
Contact customer service for specific shipping arrangements.
We will provide reasonable solutions for shipping delays.