Shipping policy

Shipping Policy

We are committed to providing fast and reliable shipping services to our customers.

Shipping Times

  • Standard Shipping: 2-7 business days (only for non-remote, non-restricted areas in the United States)
  • Express Shipping: Contact customer service to confirm availability; 1-3 business days delivery option is available

Shipping Zones

Eligible Shipping Areas:

All continental US areas (excluding restricted regions below). There is no distinction between shipping zone levels, and the free shipping policy applies uniformly.

Non-Delivery Areas (no shipping services provided):

  • Hawaii (USA) and all remote island areas
  • All US military bases
  • All countries and regions outside the United States

Free Shipping Policy

  • Free Shipping Scope: All eligible continental US areas (excluding Hawaii, remote islands, and military bases). There is no order value threshold, and all eligible orders in the continental US enjoy free shipping.

Note: The free shipping policy only applies to eligible continental US areas. No shipping services are provided for non-delivery areas, and no shipping-related policies apply.

International Shipping

No international shipping services are provided (no delivery to any countries or regions outside the United States).

Package Tracking

  • Real-time tracking is available for all eligible continental US orders
  • A tracking confirmation email will be sent once the package is shipped
  • Track packages on our official website or the carrier's official site

Shipping Costs

  • Eligible Continental US Areas: All orders enjoy free shipping with no shipping costs
  • Non-Delivery Areas: No shipping services provided, no related costs apply

Special Circumstances

  • Delivery times may be extended due to severe weather or force majeure events
  • Contact customer service for specific shipping arrangements
  • We will provide reasonable solutions for shipping delays

Contact Information

For shipping-related questions, please contact:

  • Email: support@roadvo.com
  • Live Chat: Monday-Friday: 24-hour response; Saturday-Sunday: 48-hour response