Shipping policy
Shipping Policy
We are committed to providing fast and reliable shipping services to our customers.
Shipping Times
- Standard Shipping: 2-7 business days (only for non-remote, non-restricted areas in the United States)
- Express Shipping: Contact customer service to confirm availability; 1-3 business days delivery option is available
Shipping Zones
Eligible Shipping Areas:
All continental US areas (excluding restricted regions below). There is no distinction between shipping zone levels, and the free shipping policy applies uniformly.
Non-Delivery Areas (no shipping services provided):
- Hawaii (USA) and all remote island areas
- All US military bases
- All countries and regions outside the United States
Free Shipping Policy
- Free Shipping Scope: All eligible continental US areas (excluding Hawaii, remote islands, and military bases). There is no order value threshold, and all eligible orders in the continental US enjoy free shipping.
Note: The free shipping policy only applies to eligible continental US areas. No shipping services are provided for non-delivery areas, and no shipping-related policies apply.
International Shipping
No international shipping services are provided (no delivery to any countries or regions outside the United States).
Package Tracking
- Real-time tracking is available for all eligible continental US orders
- A tracking confirmation email will be sent once the package is shipped
- Track packages on our official website or the carrier's official site
Shipping Costs
- Eligible Continental US Areas: All orders enjoy free shipping with no shipping costs
- Non-Delivery Areas: No shipping services provided, no related costs apply
Special Circumstances
- Delivery times may be extended due to severe weather or force majeure events
- Contact customer service for specific shipping arrangements
- We will provide reasonable solutions for shipping delays
Contact Information
For shipping-related questions, please contact:
- Email: support@roadvo.com
- Live Chat: Monday-Friday: 24-hour response; Saturday-Sunday: 48-hour response